Last Updated: 2026/09/02
Thousand Miles is committed to ensuring that orders are handled and delivered as efficiently as reasonably possible.
1. DELIVERY AVAILABILITY
Where direct online purchasing is available through the Thousand Miles website, delivery areas and applicable delivery charges will be communicated during the ordering process.
2. DELIVERY TIMES
Estimated delivery times may vary depending on:
• Delivery location
• Product availability
• Order processing time
• Courier or delivery service availability
• Public holidays and unforeseen circumstances
Any delivery timeframe provided is an estimate unless expressly stated otherwise.
3. DELIVERY ADDRESS
Customers are responsible for providing accurate and complete delivery information.
Thousand Miles cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.
4. DAMAGED DELIVERIES
If your order arrives damaged, please contact us as soon as possible and provide photographs of the packaging and affected products.
5. DELIVERY DELAYS
Although we will make reasonable efforts to meet estimated delivery times, circumstances outside our reasonable control may result in delays.
6. WHOLESALE AND TRADE ORDERS
Delivery arrangements for wholesale, distributor and trade customers may differ from standard consumer deliveries and will be agreed upon separately where applicable.
7. CURRENT BUSINESS MODEL
Thousand Miles may operate through approved wholesalers, distributors and retail partners. Direct online purchasing and delivery availability may therefore vary.
8. CONTACT
For delivery-related enquiries, contact:
Thousand Miles