Last Updated: 2026/09/02
Thousand Miles is committed to providing customers with quality products.
If you receive a product that is damaged, defective, incorrect or otherwise does not meet applicable consumer requirements, please contact us as soon as reasonably possible.
1. REPORTING A PROBLEM
When contacting us regarding a product issue, please provide:
• Your name
• Order number, where applicable
• Product name
• Description of the problem
• Photographs of the product or packaging where relevant
• Proof of purchase where applicable
2. DAMAGED OR INCORRECT PRODUCTS
If a product arrives damaged or you receive an incorrect product, please contact us so that we can investigate the matter and determine the appropriate remedy.
3. PRODUCT QUALITY
If you believe that a product has a quality issue, please contact us with the relevant product and batch information where available.
We may request photographs, the product packaging, batch details or other information reasonably required to investigate the complaint.
4. FOOD PRODUCTS
Because our products are food products, opened or used products may not be eligible for return where the product cannot reasonably be resold due to health, safety or product-integrity considerations.
This does not affect any rights you may have under applicable South African consumer law.
5. REFUNDS
Where a refund is approved, the refund will be processed using the applicable payment method or another appropriate method agreed upon with the customer.
6. CONSUMER RIGHTS
Nothing in this Returns & Refunds Policy is intended to limit or remove any rights provided to consumers under applicable South African law.
7. CONTACT
For returns, refunds or product complaints, contact:
Thousand Miles